Mencap is the voice of learning disability. Everything Mencap does is about valuing and supporting people with a learning disability, and their families and carers. Mencap works with people with a learning disability to change laws and services, challenge prejudice and directly support thousands of people to live their lives as they choose.

The Recruitment Challenge

Prior to October 2015 the learning disability charity Mencap, had been using numerous databases to coordinate candidate applications and activity. For three years Mencap had used these databases to manage the candidate journeys of tens of thousands of applications and over 2000 new employees each year.

“Our primary challenges were: Immediate access to relevant management information: Our ability to manage effectively and efficiently an ever increasing demand for new team members across the whole organisation. Ensure our career pages and employer branding clearly reflected our values. To decrease the number of administrative hours dedicated to manual recruitment activities.”
Rob Walker, Head of Resourcing, Mencap

“We had a disjointed and fragmented recruitment process which was lengthy, difficult to coordinate and almost impossible to manage effectively. We lost 35% of candidates at various stages of the recruitment process through technology gaps and broken processes.” Rob Walker, Head of Resourcing, Mencap A further challenge was an ever increasing number of requests for new hires. 110% increase in headcount requests 35% increase in vacancy requests 37.5% increase in full time employee requests"


To meet these challenges Mencap embarked on an evaluation of modern recruitment platforms including Applicant Tracking, Recruitment CRM, Talent Pooling and Onboarding systems.

The Results

Within just six months of implementing Eploy the results have transformed Mencap’s recruitment capability. As Rob Walker states: “Our new Eploy ATS has proven to be more than recruitment software; it is an intelligent system which automates and enables the simplification of our entire recruitment workflow, manages our talent pipeline, hosts our employee files and serves as the central repository for all new hire documentation.”

  • £145,000 annual cost savings
  • 40% reduction in time to hire
  • 60% reduction in candidate drop out rate
  • Increased recruitment capability
  • Employer brand consistency
  • Integration with HRIS
  • Improved Candidate Experience
  • Increased Campaign Awareness

Download the full Case Study here...

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