Onboarding means many things to many people and can be anything from offer management to online reference collection, collecting new joiner information compliantly, e-signatures
and downloadable contracts. Whatever it means to your organisation, do you actively seek feedback on a new starter’s experience as part of the onboarding process?
Starting a job at a new company is a bit like wearing a new pair of shoes – it feels a little odd at first as your feet get used to them. The same applies when joining a new company as you find out about the workplace, culture, who makes the tea and putting names to faces. It’s typical for a new starter to feel a little out of sorts as they take time to ‘bed-in’.
We asked, we listened
At Eploy, we actively seek feedback on a new joiner’s experience and wanted to share the story of a recent Eploy joiner to our Customer Success Team.
Sammie Johnstone joined Eploy in July 2021 and soon got to grips with her role as part of the Customer Success Team. As the country started to open up after months of restrictions and lockdowns, Sammi joined Eploy and said she immediately felt welcome and supported with the Eploy onboarding and induction programme.
This was backed by knowing enough about the role ahead of her start, keeping in touch with her manager before starting and learning about Eploy from all of the information provided and from Eploy’s website and social media channels.
In her own words….
Sammie (pictured right) gave us her account of what it is like to be a new Eploy joiner, “I really got a feel for what Eploy stands for and the team I was about to join and it has exceeded my
expectations”. My first week at Eploy in the Customer Success Team did not disappoint and was clearly signposted for learning about the technology and how I would be supporting customers.
"The Eploy team and customers are awesome. The depth of the product and functionality could have felt overwhelming as a new joiner, but I got to walk in a customer’s shoes and learn in the way customers do with the familiarisation sessions and Knowledge Base learning. Now I am running those familiarisation sessions and it feels great.
“The onboarding service had the right level of content, learning and fun bits and I was made to feel welcome from the get-go. I have regular team meetings and 1:1’s and feel supported. Then there is the social aspect to Eploy which has been incredible fun and a great way to get to know everybody”.
TRUE FACT: We asked Sammie for a fact about herself, something we might not know about her: "I am a designer by trade and have my own Etsy shop where I create digital illustrations”.
Keep it simple
Getting feedback from candidates is vital if you want to improve your candidate experience continually. But….people generally don’t enjoy filling out long surveys. It might be worthwhile looking at introducing a Net Promoter Score – just one question that asks how likely a candidate is to recommend applying for a job with your company on a scale of 0-10. You can find out more about this here with our free resource and how to read the results to get your NPS score.
You can get more detail from candidates using open-ended questions rather than lots of multiple choice. But whatever you decide, make the commitment to ask candidates and use the feedback to continually improve.